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Dilapidations advice for tenants: defending the claim

A Schedule of Dilapidations served by the landlord at lease end is rarely the figure that fairly reflects what the tenant owes. Specialist tenant-side surveyor input typically reduces the served figure by 30 to 60 per cent, and sometimes substantially more, through the Section 18 cap, supersession arguments, pre-existing items and disciplined Pre-Action Protocol negotiation.

Author
CBC Surveyors
Updated
Updated 2025
Reading time
8 min read

Overview

The Quantified Demand is the opening of a negotiation, not the final bill. Effective tenant defence is built on four pillars: the Section 18 cap on damages, the landlord's actual intentions for the property, removal of pre-existing items documented at lease grant, and item-by-item negotiation of the cost of works through the Scott schedule.

Section 18: the cap on damages

Section 18(1) of the Landlord and Tenant Act 1927 caps damages for breach of the repairing covenant at the diminution in the value of the reversion caused by the breach. If the landlord is going to demolish, refurbish or change use, the diminution may be nil regardless of the cost of the works in the schedule. The Section 18 valuation is one of the most powerful levers in tenant defence and frequently produces a settlement figure far below the cost-of-works figure.

Supersession and the landlord's intentions

Where the landlord intends works that supersede the disrepair (a strip-out and refit, change of use, demolition), the cost of the tenant's notional remedial works falls away to the extent it is superseded. Establishing the landlord's actual intentions through marketing evidence, planning applications, refurbishment specifications and direct enquiry is a routine part of effective tenant defence.

The Schedule of Condition: your defensive baseline

Where a properly prepared Schedule of Condition was taken at lease grant, items already present at that date are removed from the claim before negotiation begins. On older buildings this can take a substantial proportion of the claim out at the first defensive pass.

The Pre-Action Protocol response

The Pre-Action Protocol for Dilapidations Claims governs the formal exchange. Following service of the Quantified Demand, the tenant has a defined window (conventionally 56 days) to serve a particularised item-by-item response. That response shapes the negotiation and the eventual Scott schedule.

Common tenant mistakes

Paying the served figure to make the claim go away. Engaging a non-specialist surveyor. Missing the protocol response window. Ignoring an interim Schedule of Dilapidations during the term. And, most fundamentally, completing the lease at grant without a Schedule of Condition.

Specialist insight

What we say to every tenant client

The Quantified Demand is engineered to anchor the negotiation high. It is rarely a fair reflection of the diminution under Section 18 or of the works the landlord will actually undertake. Specialist surveyor fees are consistently a small fraction of the saving achieved, and the fees themselves are often recoverable in the negotiated settlement.

, CBC Surveyors

Key takeaways

What to remember

  • 01The Quantified Demand is an opening figure, not the figure that settles.
  • 02The Section 18 cap routinely reduces damages substantially below the cost of works.
  • 03Landlord supersession (refit, change of use, demolition) reduces or eliminates relevant items.
  • 04A Schedule of Condition at lease grant removes pre-existing items from the claim.
  • 05Specialist tenant-side input typically saves multiples of the surveyor fee.
Related service

CBC defends commercial tenants nationwide

Same-working-day fixed-fee review of any Quantified Demand or Schedule of Dilapidations. Section 18 valuations, Scott schedules and Pre-Action Protocol negotiation handled in-house.

Common questions

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